Refund Policy

Last updated: August 19, 2026

At MYIONIX, your satisfaction matters to us. We stand behind our products with a 90-Day Money-Back Guarantee.

OUR GUARANTEE

If you are not satisfied with the results of your MYIONIX purchase, you may request a full refund within 90 days of the delivery date — no questions asked.

HOW TO REQUEST A REFUND

1. Email us at support@myionix.com (or call (251) 420-3914) with your order number and the reason for your request.

2. Our support team will respond within 24–48 hours.

3. Once approved, your refund will be issued to your original payment method within 5–10 business days. In most cases, you will not need to return the product.

WHAT'S COVERED

  • Unsatisfactory results within the 90-day window.
  • Defective or damaged items — we will offer a replacement or a full refund.
  • Lost shipments confirmed lost by the carrier — we will reship or refund your order.

WHAT'S NOT COVERED

  • Orders affected by an incorrect shipping address provided by the customer.
  • Packages marked as "delivered" by the carrier but reported not received (e.g., theft or porch piracy). We recommend filing a report with the carrier and your local authorities in these cases.
  • Wrong-size orders — please consult our size guide before ordering; our support team is happy to help you choose the right size at support@myionix.com.
  • Requests submitted after the 90-day window has expired.
  • Products that show signs of intentional damage or misuse.
  • Orders with an open or filed chargeback/dispute with the card issuer or bank.

SIZING HELP

Between sizes? For a snugger, stronger-compression fit, size down; for a more relaxed fit, size up. If you're unsure, email us your measurements at support@myionix.com and our team will recommend the best size for you before you order.

CANCELLATIONS

Orders can typically be cancelled or modified only if they have not yet entered processing/fulfillment. Please contact us as soon as possible at support@myionix.com if you need to change or cancel an order.

CONTACT US

Real humans answer — no bots, no scripts. Our support team is available 7 days a week and typically responds within a few hours.

Stardrift Global Business LLC (d/b/a MYIONIX)

Email: support@myionix.com

Phone: (251) 420-3914

1209 Mountain Road Pl NE, STE R, Albuquerque, NM 87110, USA